Terms of service

TERMS AND CONDITIONS OF USE

Last Updated: July 29, 2026

Welcome to HOT ELEPHANT.

These Terms and Conditions of Use ("Terms") govern your access to and use of the website, services, and products provided by HOT ELEPHANT (operated by Dottie Stream INC). By accessing, browsing, or placing an order on our website, you accept and agree to be bound by these Terms.

1. General Information

  • Store Name: HOT ELEPHANT

  • Operating Company: Dottie Stream INC

  • Business Address: 409 6th St, Mead, CO 80542, USA

  • Customer Service Email: support@hotelephant.shop

  • Customer Service Phone: (252) 392-9032

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable U.S. federal and state laws.

2. Eligibility and Account Registration
2.1 Eligibility
To use our website and place orders, you must be at least 18 years old and have the legal capacity to enter into contracts. If you are under 18, you may use our website only with the involvement of a parent or guardian.

2.2 Account Registration
To enjoy faster checkout and order tracking, you may register an account by providing accurate and complete information. You are solely responsible for maintaining the confidentiality of your login credentials. You are fully responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activities.

3. Products and Product Information
3.1 Our Products
HOT ELEPHANT specializes in premium men's everyday carry essentials, including but not limited to:

  • Briefcases for business and travel

  • Leather wallets for daily use

  • Backpacks for city commuting and weekend getaways

3.2 Product Descriptions and Accuracy
We make every effort to ensure that product descriptions, images, pricing, and specifications are accurate. However, we do not warrant that such information is entirely error-free. Minor variations in product color, texture, or dimensions may occur due to lighting, screen settings, or natural materials.

3.3 Product Availability
We strive to maintain accurate stock levels at all times. However, inventory fluctuations may cause certain colors, styles, or collections to become temporarily unavailable. If an item you ordered is out of stock, we will notify you via email and offer the option to wait for restocking, receive a replacement, or process a full refund.

3.4 Pricing and Corrections
All prices are displayed in USD (United States Dollars) and include applicable taxes based on your shipping destination. We reserve the right to correct any pricing errors discovered on our website. If a price error is found on an order you have placed, we will notify you and give you the option to proceed with the corrected price or cancel your order.

4. Orders and Acceptance

4.1 Placing an Order

When you place an order on the HOT ELEPHANT website, you agree that:

  • All information you provide is accurate, complete, and current;

  • You are authorized to use the chosen payment method;

  • You accept these Terms and any applicable policies referenced herein.

After you complete the checkout process, you will receive an order confirmation email at the address you provided. This email confirms that we have received your order but does not constitute a contract of sale until we have confirmed product availability and processed your payment.

4.2 Order Acceptance and Cancellation

HOT ELEPHANT reserves the right to accept or decline any order at our sole discretion, without liability to you. We may cancel or refuse an order for any reason, including but not limited to:

  • Suspected fraudulent activity;

  • Inaccurate or incomplete billing or shipping information;

  • Pricing or product description errors;

  • Stock unavailability;

  • Violation of these Terms.

If we cancel an order after you have made a payment, we will issue a full refund to the original payment method within a reasonable timeframe.

4.3 Order Changes and Cancellation by You

You may request to cancel or modify your order within 24 hours of placing it. After 24 hours, if the order has already been processed, packed, or shipped, we may not be able to accommodate your request. Please contact our support team as soon as possible if you need to make changes.

5. Payment and Pricing

5.1 Accepted Payment Methods

We accept the payment methods displayed at checkout, which may include major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets (Shop Pay, Apple Pay, Google Pay, PayPal).

All payment transactions are securely processed through third-party payment service providers. We do not store or retain full credit card numbers or banking information.

5.2 Pricing

All prices displayed on our website are quoted in United States Dollars (USD) and are inclusive of applicable state and local sales taxes, unless otherwise stated.

We reserve the right to adjust prices at any time without prior notice. Price changes will not affect confirmed orders that have already been accepted by HOT ELEPHANT.

5.3 Promotions, Discounts, and Coupons

From time to time, we may offer promotional discounts, coupon codes, or special offers. These are subject to:

  • The terms and conditions displayed with the offer;

  • A single-use per order limitation, unless otherwise stated;

  • Expiration dates clearly communicated at the time of the offer.

We reserve the right to end or modify any promotion at any time without liability to you.

6. Shipping, Delivery, and Returns

6.1 Shipping Policy

All orders are processed and shipped in accordance with our Shipping Policy, which is incorporated into these Terms by reference. For details regarding processing times, delivery estimates, and shipping rates, please refer to the Shipping Policy page on our website.

6.2 Delivery Delays and Carrier Responsibility

Delivery estimates provided on our website are approximate and not guaranteed. We are not responsible for delays caused by:

  • Severe weather conditions;

  • Carrier disruptions or operational issues;

  • Peak shopping seasons (e.g., Black Friday, Cyber Monday, holiday periods);

  • Customs inspections or processing;

  • Incorrect or incomplete shipping information provided by you.

In the event of a significant delay, we will make reasonable efforts to notify you via email.

6.3 Risk of Loss

Title and risk of loss for all purchased products pass to you upon delivery of the package to the shipping carrier.

6.4 Returns and Refunds

All returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy, which is incorporated into these Terms by reference.

To be eligible for a return, products must be:

  • Unused and in their original condition;

  • Accompanied by original packaging, tags, and documentation;

  • Returned within the timeframe specified in our Return Policy.

We reserve the right to refuse any return that does not meet these conditions.

6.5 Damaged or Defective Items

If you receive a product that is damaged, defective, or incorrect, please contact our customer service team within 7 days of delivery. Please provide your order number, a description of the issue, and clear photos of the product. We will investigate your claim and offer a resolution, which may include a replacement or a full refund, including shipping costs.

6.6 Customs and Import Duties

For orders shipped outside the United States, any customs duties, taxes, or import fees imposed by the destination country are the sole responsibility of the customer. HOT ELEPHANT is not responsible for delays caused by customs procedures.

7. Intellectual Property Rights

7.1 Ownership

All content available on the HOT ELEPHANT website, including but not limited to:

  • Text, copywriting, and product descriptions;

  • Images, photographs, and graphics;

  • Logos, trademarks, and brand names;

  • Website design, layout, and software code;

is the exclusive property of HOT ELEPHANT (Dottie Stream INC) or its licensors, and is protected by U.S. and international copyright, trademark, and intellectual property laws.

7.2 Limited Use

You may not copy, reproduce, modify, distribute, republish, transmit, display, or commercially exploit any content from our website without our prior written consent.

You may:

  • Download or print product information for your personal, non-commercial use;

  • Share a link to our website for reference purposes.

You may not:

  • Use our logo or brand name in connection with any unauthorized commercial activity;

  • Frame or mirror any part of our website without permission;

  • Attempt to reverse engineer any software used on our website.

7.3 Third-Party Trademarks

All third-party trademarks, product names, and logos appearing on our website are the property of their respective owners. Their inclusion does not imply endorsement or affiliation.

8. User-Generated Content and Prohibited Conduct

8.1 User Content

If you submit or post any content on our website (including product reviews, comments, photos, or feedback), you grant HOT ELEPHANT a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, publish, and distribute that content for marketing and promotional purposes.

You represent and warrant that:

  • You own or have the necessary rights to the content;

  • The content does not infringe any third-party rights;

  • The content is truthful and not misleading.

8.2 Prohibited Conduct

You agree not to use our website for any unlawful or harmful activities, including but not limited to:

  • Uploading viruses, malware, or malicious code;

  • Interfering with website security or server operations;

  • Attempting to gain unauthorized access to accounts, data, or systems;

  • Using automated tools (such as bots or scrapers) to extract content;

  • Posting false, defamatory, or harmful reviews or comments;

  • Engaging in fraudulent transactions, chargeback abuse, or unauthorized payment activity;

  • Infringing on the intellectual property or privacy rights of others.

We reserve the right to monitor user activity and take appropriate action, including account termination, legal action, or cooperation with law enforcement, when violations occur.

9. Disclaimer of Warranties and Limitation of Liability

9.1 General Disclaimer

HOT ELEPHANT provides its website, products, and services on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we make no warranties of any kind—whether express, implied, statutory, or otherwise—regarding the operation, availability, accuracy, or reliability of our website, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

  • Our website will be uninterrupted, secure, or error-free;

  • Any defects will be corrected;

  • Product descriptions, colors, or dimensions are 100% accurate;

  • Our website or server is free of viruses or other harmful components.

You use our website and purchase our products at your own risk.

9.2 Limitation of Liability

To the maximum extent permitted by Colorado state law and U.S. federal law, HOT ELEPHANT (including its owners, employees, affiliates, partners, and agents) shall not be liable for:

  • Any indirect, incidental, special, punitive, or consequential damages;

  • Loss of profits, revenue, data, or business opportunities;

  • Damages resulting from delays, carrier errors, customs inspections, or third-party service interruptions;

  • Temporary website outages, maintenance periods, or technical errors.

In no event shall our total liability to you exceed the amount you paid for the product giving rise to the claim, or $100, whichever is greater.

Nothing in this section shall limit your rights under applicable state or federal consumer protection laws.

10. Indemnification

You agree to defend, indemnify, and hold harmless HOT ELEPHANT (Dottie Stream INC), its officers, employees, affiliates, and partners, from and against any and all claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising from:

  • Your use of our website, products, or services;

  • Your violation of these Terms;

  • Your infringement of any third-party rights;

  • Any content you submit or post to our website;

  • Any fraudulent, unlawful, or abusive activity associated with your account.

11. Third-Party Links and Services

Our website may contain links to third-party websites, payment gateways, shipping carriers, social media platforms, or other external services.

These links are provided for your convenience only. We do not endorse, control, or assume responsibility for:

  • The content, accuracy, or legality of third-party websites;

  • The privacy policies, data practices, or terms of service of third parties;

  • The availability, performance, or reliability of any third-party service.

You interact with third-party services at your own risk. Your use of such services is governed by the terms and conditions of those providers.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and any disputes arising out of or related to your use of our website, products, or services shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to its conflict of laws principles.

12.2 Dispute Resolution

Informal Resolution First. Before initiating any legal action, we encourage you to contact our customer support team at support@hotelephant.shop to attempt to resolve your issue amicably. We will respond to your inquiry within a reasonable timeframe and work with you to find a fair solution.

Arbitration or Court. If an informal resolution is not reached, you agree that any legal dispute shall be resolved exclusively in the state or federal courts located in Mesa County, Colorado, or through binding arbitration at the election of either party. You waive any right to a jury trial or to participate in a class action lawsuit.

Exceptions. This clause does not apply to claims for injunctive relief, intellectual property infringement, or small claims court matters, which may be brought in any court of competent jurisdiction.

13. Privacy Policy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you acknowledge and agree to the data practices described in our Privacy Policy.

14. Modifications to These Terms

We reserve the right to revise, update, or modify these Terms at any time without prior notice. The most current version will always be posted on this page, with the “Last Updated” date revised accordingly.

Your continued use of our website after any changes become effective constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. General Provisions

15.1 Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision shall be severed and the remaining provisions shall remain in full force and effect.

15.2 Waiver

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of that right or provision in the future.

15.3 Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and HOT ELEPHANT regarding your use of our website and products.

15.4 Contact Information

If you have any questions, concerns, or requests regarding these Terms or our services, please contact us:

  • Email: support@hotelephant.shop

  • Phone: (252) 392-9032

  • Business Address: 409 6th St, Mead, CO 80542, United States